Elegantly answered.

For detailed information about our cancellation policy, please contact us.

For detailed information about group reservations, please contact us.

Luxury robes, slippers and all necessary accessories are provided upon arrival. Disposable underwear is supplied for body treatments. We recommend wearing comfortable clothes when coming to the spa.

We carefully select all our suppliers. We prefer ethically sourced botanical brands designed for sensitive skin. You can get detailed information about products used during treatments from our team at the time of booking or at the facility.

Yes, we offer digital and physical gift cards in any amount. Physical gift cards come with our special artisan packaging and make a wonderful presentation. Visit our packages page or contact our concierge team.

Complimentary valet parking is available for all our guests. Simply arrive at our entrance and our team will take care of the rest. Accessible parking spaces are also available near the main entrance.

Yes, please inform us of your allergies, sensitivities or medical conditions during reservation. Our therapists will customize your treatment by selecting appropriate products and techniques for your safety and comfort.

Qualia Spa & Wellness is located in the Merter district on the European side of Istanbul, inside Radisson Hotel. We are a 3-minute walk from Merter metro station on the Ataköy-İkitelli line. Thanks to our location near TEM and E-5 highways, you can easily reach us from anywhere in Istanbul.

Absolutely. Qualia Spa is open to all visitors regardless of hotel stay. We offer day passes, memberships and single session options. Complimentary valet parking is provided for external guests.

A traditional Turkish hammam experience includes: First, your body warms up and begins to sweat in the warm room (15-20 min). Then the traditional scrub is applied on the heated marble stone — this removes dead skin and impurities. A rich foam massage provides deep cleansing. Finally, rinsing with warm water and a rest period. The entire session takes approximately 30-50 minutes. Traditional peshtemal and slippers provided.

Avoid heavy meals at least 1-2 hours before your massage. Drink plenty of water — your body responds better. Limit alcohol and caffeine. Wear comfortable clothes. It is important to inform us of any health conditions, allergies, or pregnancy during booking. We recommend arriving 30 minutes early to enjoy the wet areas and mentally prepare.

The right massage depends on your needs: Classic or Aromatherapy for stress and general relaxation. Deep Tissue or Medical Massage for muscle pain and chronic tension. Sports Massage for athletes and post-training. Balinese Massage for a holistic approach. Reflexology for energy flow. The Qualia Signature package for a premium experience. If unsure, use our AI Guide or consult with our therapists.

For general wellness, 1-2 visits per month is ideal. For chronic muscle tension, stress management, or recovery, 1 session per week is recommended. Regular spa visits lower cortisol stress hormone, strengthen immunity, improve sleep quality, enhance skin health, and protect against cardiovascular risks. Plan your regular visits at privileged prices with our membership packages.

Yes, our expert therapists are trained in prenatal massage. Safely applied in second and third trimesters. Effective for back pain, leg swelling, and stress relief. Massage is not recommended in the first trimester (first 12 weeks). Please inform us of your gestational age and doctor's approval during booking. Some massage types (deep tissue, hot stone, certain aromatherapy oils) are not applied during pregnancy.

We strongly recommend booking — it guarantees the best therapist and time slot. However, we can accept walk-ins based on availability. We are generally more available on weekdays between 11:00-15:00. For last-minute requests, contact us by phone or WhatsApp; we respond within 10 minutes.

Yes, we offer side-by-side massage sessions in our couples suite. Romantic packages: Aromatherapy massage for couples, followed by a private hammam experience, complemented by wine and appetizers. Ideal for anniversaries, wedding celebrations, or surprises. Simply mention "couples session" during booking. Contact our team for our exclusive packages.

Yes, we offer various facial treatments from basic care to detailed rituals. We work with 100% organic, cruelty-free, and certified botanical brands. Options include deep cleansing, hydration, anti-aging, and skin tone evening. A personalized care plan is created based on your skin type. Consultation is free.

Our facility offers complimentary high-speed WiFi. USB and outlet charging stations are available in relaxation areas. However, phone/laptop use in spa and wet areas is restricted to preserve other guests' peace. If you need to work, we recommend Radisson Hotel's common areas or private rentable meeting rooms.

Our women-only area features: Separate dressing and shower area, private hammam section with scrub and foam massage, massage rooms with female therapists, separate sauna, private relaxation lounge, and aromatic tea service. Privacy and comfort are our priority. We also organize fully women-only sessions on specific days/hours; you can choose during booking.

All our prices include VAT, are transparent, and have no additional fees. We accept cash (TRY, EUR, USD), all credit cards (Visa, Mastercard, American Express), debit cards, Apple Pay, Google Pay, and bank transfer. Corporate invoicing is available. Contact our team for installment options on membership packages.

The ideal combination for post-workout recovery: 15-20 min sauna (relaxes muscles, removes lactic acid), 5 min cold shower (blood circulation), followed by Sports Massage (30-50 min). Deep Tissue Massage is also suitable for advanced athletes. Wet area access is complimentary for our fitness members. We have special wellness membership packages for regular athletes.

Spa and wet area access is restricted for guests under 16 due to safety reasons. Children ages 12-16 are allowed with parental accompaniment and limited time (sauna 10 min, hammam briefly). Massage services are not recommended for under 16. For childcare or family-friendly services, you may contact Radisson Hotel concierge.

Qualia Signature is our most comprehensive premium experience (100 minutes total). Includes: 50-min traditional scrub on heated marble stone, rich foam massage, full body heat treatment, facial clay mask, hair washing and care. Followed by 50-min classic massage for deep muscle relaxation. Aromatic tea service at the end. Perfect for anniversaries, special occasions, or self-pampering. We recommend allowing 2.5 hours for the full experience.

Yes, most of our therapists can communicate in English. Our reception team serves in English, Russian, Arabic, and German. Our menu, brochures, and website are available in Turkish and English. We have special packages for Radisson Hotel's international guests — we coordinate services with the concierge team.